Residential VoIP

A VoIP home phone plan from VoIPex allows you to make and receive calls using your nbn™ broadband service. And by using a VoIPex provided VoIP adapter you can turn your existing phone into a VoIP phone, or ask us about a VoIP phone that connects to your home nbn™ broadband service.

Select your VoIP plan

VoIP
$4.95/m
Casual
  • Call Fee 20c per call local and national calls
  • Call Fee 25c per minute mobile calls
  • Call Fee 44c per call 13/1300
  • Call Fee See below for international
Sign Up
VoIP
$9.95/m
Basic
  • Call Fee Free local and national calls
  • Call Fee 15c per minute mobile calls
  • Call Fee 44c per call 13/1300 calls
  • Call Fee See below for international
Sign Up
VoIP
$29.95/m
Plus
  • Call Fee Free local and national calls
  • Call Fee Free mobile calls
  • Call Fee 44c per call 13/1300
  • Call Fee See below for international
Sign Up
Critical Information Summary

Local Support

Completely 100% Australian based support at the cost of a local call, or free when calling from from a VoIPex phone.

Free Standard Calls

With our Basic and Plus plans you get free calls to both Local and National phone numbers.

Free Number Porting

We’ll port your existing phone number for free when you move to a VoIPex phone service.

Important Information

General Information

Order time frames:

For new orders from new customers please allow 7 to 10 business days for the service to be completed. This is to allow for fraud protection steps to be completed.

For existing customers please allow 2 to 5 business days for the service to be completed.

For complex orders or complex ports please allow up to 14 business days to complete.

New customer verification:

A verification letter will be sent to the street address where the phone number will be used. This is to confirm that the order is legitimate and for fraud protection.

Porting a phone number:

We require a copy of your current phone bill which shows your full name, the phone number to be ported, the street address, and your current phone provider account number. This is to confirm that the order is legitimate and for fraud protection.

casual plan details

The casual VoIP plan includes the following.

  • Calls to Australian local and national phone numbers are charged at 20 cents per call. A 2 minute call will be charged at 20 cents.
  • Calls to Australian mobile phone numbers are charged at 25 cents per minute in increments of 60 seconds, with no connection fee. A 2 minute call will be charged at 50 cents.
  • Calls to Australian numbers starting with 13 or 1300 are charged at 44 cents per call. A 2 minute call will be charged at 44 cents.
  • International calls are not available on the Casual plan.

basic plan details

The basic VoIP plan includes the following.

  • Free calls to Australian local and national phone numbers.
  • Calls to Australian mobile phone numbers are charged at 15 cents per minute in increments of 60 seconds, with no connection fee. A 2 minute call will be charged at 30 cents.
  • Calls to Australian numbers starting with 13 or 1300 are charged at 44 cents per call. A 2 minute call will be charged at 44 cents.
  • International calls are not available on the Basic plan.

plus plan details

The plus VoIP plan includes the following.

  • Free calls to Australian local and national phone numbers.
  • Free calls to Australian mobile phone numbers.
  • Calls to Australian numbers starting with 13 or 1300 are charged at 44 cents per call. A 2 minute call will be charged at 44 cents.
  • International calls are charged in increments of 60 seconds at our standard international call rates which can be found below.