Business nbn®

Power your business with VoIPex NBN® Business Broadband, available across all fixed-line NBN® service areas. Every plan includes unlimited data and a dedicated static IP address, giving you the reliability and flexibility needed for cloud services, VoIP, remote access, and secure business operations.

For organisations that can’t afford downtime, our Pro and Premium plans deliver added peace of mind with priority support and enhanced nbn® eSLA options, including 12-hour or rapid 4-hour response times. Plus, Reverse DNS is available on request to support advanced network configurations.

Business Plans

nbn
$85/m
Business Basic
  • Service speed 25/10 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $85
  • nbn SLA Standard nbn® SLA
  • nbn® Tech All Fixed Line nbn®
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nbn
$95/m
Business Standard
  • Service speed 50/20 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $95
  • nbn SLA Standard nbn® SLA
  • nbn® Tech All Fixed Line nbn®
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nbn
$105/m
Business Fast
  • Service speed 100/20 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $105
  • nbn SLA Standard nbn® SLA
  • nbn® Tech FTTB, FTTC, FTTN
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nbn
$105/m
Business Fast Plus
  • Service speed 500/50 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $105
  • nbn SLA Standard nbn® SLA
  • nbn® Tech FTTP & HFC
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Critical Information Summary

Business Enhanced Plans

nbn
$135/m
Business Pro
  • Service speed 100/40 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $135
  • nbn SLA nbn® Enhanced-12 24/7
  • nbn® Tech FTTB, FTTC, FTTN
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nbn
$135/m
Business Pro Plus
  • Service speed 250/100 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $135
  • nbn SLA nbn® Enhanced-12 24/7
  • nbn® Tech FTTP & HFC
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nbn
$165/m
Business Premium
  • Service speed 500/200 Mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $165
  • nbn SLA nbn® Enhanced-4 24/7
  • nbn® Tech FTTP
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nbn
$195/m
Business Premium Plus
  • Service speed 1000/400 mbps
  • Included data Unlimited Data
  • IP Address Static IP Address
  • Contract Minimum Minimum fee - $195
  • nbn SLA nbn® Enhanced-4 24/7
  • nbn® Tech FTTP
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Critical Information Summary

Local Support

Completely 100% Australian based support at the cost of a local call, or free when calling from from a VoIPex phone.

Static IP Address

We provide a public static IPv4 address with every service and can also provide a custom Reverse DNS entry for a one-off fee of $19.99.

Hardware Choice

Use your own nbn™ compatible hardware, and we’ll help you set it up. Or purchase pre-configured nbn™ compatible hardware through us for an easy install.

Important Information

nbn™ service types and coverage

The Business Basic, Business Standard, Business Fast and Business Pro plans are available on Fibre to the Premises, Fibre to the Building, Fibre to the Node, Fibre to the Curb and Hybrid Fibre Co-Axial.

The Business Fast Plus and Business Pro Plus plans are only available on Fibre to the Premises and Hybrid Fibre Co-Axial.

The Business Premium and Business Premium Plus plans are only available on Fibre to the Premises

Enhanced SLA from nbn

All nbn® services come with a standard service response from nbn® of 5pm next business day.

Enhanced SLA improves response times from nbn®.

Enhanced 12 (24/7) provided with our Business Pro and Business Pro Plus plans offers 12-hour rectification for issues where a technician is not required to attend the site.

If a nbn® technician is required to attend the site, the rectification time frames are

  • 12 hour rectification time frame in Urban zones,
  • 26 hour rectification time frame in Major Rural zones, and
  • 40 hour rectification time frame in Remote zones.

Enhanced 4 (24/7) provided with our Business Premium and Business Premium Plus plans offer 4-hour rectification for issues where a technician is not required to attend the site.

If a nbn® technician is required to attend the site, the rectification time frames are

  • 4 hour rectification time frame in Urban zones,
  • 18 hour rectification time frame in Major Rural zones, and
  • 32 hour rectification time frame in Remote zones.

Time Frame starts once a fault has been lodged with nbn®.

Contract information

All services are invoiced in advance for a monthly term. Written notice of cancellation must be provided no later than the final business day preceding the end of the current billing month.

Written notice can be via email to our accounts team, or through the Voipex customer portal.

Installation charges

In most cases there will be no cost to install your nbn™service.

Installation charges may be applied when an existing telephone number is not provided during the order process for FttB, FttC or FttN.
nbn™ treat the order as a Subsequent Installation and a $300 fee will be applied.

Also nbn™ New Development Charge of $300 applies if your premises is identified by nbn™ as being within the site boundary of a new development.

nbn™ service speeds

Typical evening download speed is measured between 7pm and 11pm. The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by by our supplier.

Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. For FTTB, FTTN and FTTC customers, we will inform you of your maximum line sync speed once available.

If you are on a higher speed nbn™ plan, you have the option to downgrade to a lower speed plan without any penalties.

For Fixed Wireless customers, your user experience could also vary due to congestion and fixed wireless network limitations.

Hardware options

You are free to choose any nbn™ compatible hardware that supports your nbn™ service type.

Alternatively you can purchase a pre-configured nbn™ compatible device through us.

Please contact us for the current recommended routers and modems suitable for business environments.