nbn™ Business plans from VoIPex are available in most nbn enabled areas. Each plan includes a static public IP address and nbn SLA.
nbn™ Business plans from VoIPex are available in most nbn enabled areas. Each plan includes a static public IP address and nbn SLA.
Completely 100% Australian based support at the cost of a local call, or free when calling from from a VoIPex phone.
We provide a public static IPv4 address with every service and can also provide a custom Reverse DNS entry for a one-off fee of $19.99.
Use your own nbn™ compatible hardware, and we’ll help you set it up. Or purchase pre-configured nbn™ compatible hardware through us for an easy install.
The Business 100 plan is available on Fibre to the Premises, Fibre to the Building, Fibre to the Node, Fibre to the Curb, Hybrid Fibre Co-Axial and Fixed Wireless nbn™ service types.
The Business 250, Business 500 and Business 1000 plans are only available on the Fibre to the Premises service type.
To confirm that you can get nbn™ broadband please use the availability checker found below.
Or contact us on 02 4957 8997 to confirm that nbn™ is available at your address.
All nbn services come with a standard service response from nbn of 5pm next business day.
Enhanced SLA improves response times from nbn.
Enhanced 12 (24/7) provided with our Business 100 plan offers 12-hour rectification for issues where a technician is not required to attend the site. If a nbn technician is required to attend the site the rectification time frames are 12 hour rectification time frame in Urban zones, 26 hour rectification time frame in Major Rural zones, and 40 hour rectification time frame in Remote zones.
Enhanced 4 (24/7) provided with our Business 250, Business 500 and Business 1000 plans offer 4-hour rectification for issues where a technician is not required to attend the site. If a nbn technician is required to attend the site the rectification time frames are 4 hour rectification time frame in Urban zones, 18 hour rectification time frame in Major Rural zones, and 32 hour rectification time frame in Remote zones.
Time Frame starts once a fault has been lodged with nbn.
All services are rolling 1-month contracts. Cancellations require 30 days written notice by email to our accounts department.
In most cases there will be no cost to install your nbn™service.
Installation charges may be applied when an existing telephone number is not provided during the order process for FttB, FttC or FttN.
nbn™ treat the order as a Subsequent Installation and a $300 fee will be applied.
Also nbn™ New Development Charge of $300 applies if your premises is identified by nbn™ as being within the site boundary of a new development.
Typical evening download speed is measured between 7pm and 11pm. The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by by our supplier.
Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. For FTTB, FTTN and FTTC customers, we will inform you of your maximum line sync speed once available.
If you are on a higher speed nbn™ plan, you have the option to downgrade to a lower speed plan without any penalties.
For Fixed Wireless customers, your user experience could also vary due to congestion and fixed wireless network limitations.
You are free to choose any nbn™ compatible hardware that supports your nbn™ service type.
Alternatively you can purchase a pre-configured nbn™ compatible device through us.
Please contact us for the current recommended routers and modems suitable for business environments.
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