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Use the settings below when you have your own domain email accounts hosted by VoIPex.

Replace the word domain in the examples below with your full domain name.

Email Username: full email address.
For example myemail@domain

Incoming IMAP/POP3 server: mail.domain
IMAP Port Number: 993 SSL/TLS
POP3 Port Number: 995 SSL/TLS

Outgoing SMTP server: mail.domain
SMTP Port Number: 465 SSL/TLS

Webmail Address: https://domain/webmail

Your email username and password are required for both retrieving and sending emails.

This guide is based on Outlook 2019

If you have your own domain replace mail.voipex.com.au in the steps below with mail.domain, where domain is your full domain name. If your domain was example.com, then replace mail.voipex.com.au with mail.example.com

• Click File > Info > Account Settings > Manage Profiles
• Click the Email accounts button
• Click the Email tab, then click the New… option
• Select the Manual setup option and click Next
• Select POP or IMAP and click Next.
• Enter Your Name and Email Address
• Change the Account Type to IMAP, then enter the incoming and outgoing mail servers as mail.voipex.com.au.
• Enter your email address as the User Name and then enter your password.

• Click the More Settings button.
• On the Pop up box click the Outgoing Server tab.
• Place a tick in the box “My outgoing server (SMTP) requires authentication”
• Select the “Use same settings as my incoming mail server” option.

• Click the Advanced tab.
• Change the Incoming encryption drop down box to SSL/TLS and change the Incoming Server (IMAP) to 993.
• If using POP change the Incoming encryption drop down box to SSL/TLS and change the Incoming Server to 995
• Change the Outgoing encryption drop down box to SSL/TLS and change the Outgoing Server (SMTP) to 465.

• Click the OK Button to close the Pop up box.
• Click the Next button.
• Wait for the test to complete and then click Close.
• Untick the “Set up Outlook Mobile on my phone, too” option and click Finish.
• Click the Close button on the Account Settings box.
• Then click the Close button on the Mail Setup box.

Android – General Email Account Setup using Gmail App

If you have your own domain replace mail.voipex.com.au in the steps below with mail.domain, where domain is your full domain name. If your domain was example.com, then replace mail.voipex.com.au with mail.example.com

1. Open the Gmail app on your phone.
2. Tap the profile picture at the top right.
3. Tap Add another account.
4. From the list of account types select Other
5. Enter your email address and tap next.
6. Select the account type as Personal (IMAP)
7. Enter your password and tap next.
8. On the Incoming server settings page change the server to mail.voipex.com.au and tap next.
9. On the Outgoing server settings page change the SMTP server to mail.voipex.com.au and tap next.
10. Leave the Account options as they are and tap Next.
11. The account should be created, and you can change the account name and Your name fields, then tap Next.

You can now access your VoIPex emails using the Gmail email app on your phone.

Information coming soon

This guide is based on Thunderbird 115

1. Open Thunderbird
2. If this is your first-time using Thunderbird you will be presented with an account setup screen. Otherwise click the Thunderbird Menu icon at the top right (3 horizontal lines), then click New Account, then click Existing email.
3. Enter Your Name, Email Address and Password, then click the Continue button.
   
4. Thunderbird should automatically find the correct details which should look similar to below.
   
5. Click the Done button to complete the setup of your email account.

Updated 27/07/2023

This guide is for adding an email account to Microsoft Mail which is included free with Microsoft Windows 10 and Microsoft Windows 11.

1. Open Microsoft Mail by clicking the Windows button, then clicking on Mail in the list of apps. Or click in the Windows Search box and type Mail, then click on the Mail app to open.
2. If you do not already have an email account setup in Microsoft Mail you will be prompted to Add an account. If you already have an email account setup in Microsoft Mail click the Accounts heading on the left, then click the Add Account option to the right.
3. From the list of Account types select Other Account (POP, IMAP)
   
4. Enter your Email Address, then your name, then your password in the relevant fields.
   
5. Click Sign in and if the account details were entered correctly the email account will be added successfully. Click Done.